{"id":4166,"date":"2025-09-23T19:30:06","date_gmt":"2025-09-23T17:30:06","guid":{"rendered":"https:\/\/vivessalud.com\/web\/?page_id=4166"},"modified":"2026-05-20T16:52:07","modified_gmt":"2026-05-20T14:52:07","slug":"siau","status":"publish","type":"page","link":"https:\/\/vivessalud.com\/web\/index.php\/siau\/","title":{"rendered":"SIAU"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4166\" class=\"elementor elementor-4166\">\n\t\t\t\t<div class=\"elementor-element elementor-element-322b908 e-flex e-con-boxed cmsmasters-block-default e-con e-parent\" data-id=\"322b908\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-eea5b1d e-flex e-con-boxed cmsmasters-block-default e-con e-child\" data-id=\"eea5b1d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2f4082 cmsmasters-line-clamp-no cmsmasters-color-variation-default cmsmasters-pointer-none cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-cmsmasters-post-title cmsmasters-widget-title\" data-id=\"e2f4082\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"cmsmasters-post-title.default\">\n\t\t\t\t\t<h1 class=\"entry-title cmsmasters-widget-title__heading \">SIAU<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5d5b25 cmsmasters-breadcrumbs-alignment-mobile-center cmsmasters-separator-type-text cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-cmsmasters-breadcrumbs cmsmasters-widget-breadcrumbs\" data-id=\"c5d5b25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"cmsmasters-breadcrumbs.default\">\n\t\t\t\t\t<div class=\"cmsmasters-widget-breadcrumbs__container\"><div class=\"cmsmasters-widget-breadcrumbs__content\"><a href=\"https:\/\/vivessalud.com\/web\/\" class=\"cmsmasters-home\">Home<\/a><span class=\"cmsmasters-widget-breadcrumbs__sep\"><span>\/<\/span><\/span><span>No breadcrumbs<\/span><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4fa72e2 e-flex e-con-boxed cmsmasters-block-default e-con e-parent\" data-id=\"4fa72e2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-93294bc e-con-full e-flex cmsmasters-block-default e-con e-child\" data-id=\"93294bc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-0a6dd75 e-flex e-con-boxed cmsmasters-block-default e-con e-child\" data-id=\"0a6dd75\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf7eae2 elementor-widget__width-inherit cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-heading\" data-id=\"cf7eae2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PREGUNTAS FRECUENTES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47e0d87 elementor-widget__width-inherit cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-heading\" data-id=\"47e0d87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Sistema de Informaci\u00f3n y Atenci\u00f3n al Usuario<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2f91583 e-con-full e-flex cmsmasters-block-default e-con e-child\" data-id=\"2f91583\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-separate-animation-selector=\".elementor-widget-cmsmasters-toggles__item\" data-text-animation-class=\"sequental, random\" class=\"elementor-element elementor-element-021dc60 cmsmasters-title-alignment-left cmsmasters-item-icon-position-left cmsmasters-trigger-icon-view-default cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-cmsmasters-toggles cmsmasters-widget-toggles\" data-id=\"021dc60\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;toggles&quot;:[{&quot;toggle_title&quot;:&quot;\\u00bfD\\u00d3NDE EST\\u00c1N UBICADOS?&quot;,&quot;toggle_content&quot;:&quot;&lt;p&gt;Estamos ubicados en la ciudad de Manizales, en la carrera 23 B # 59 - 64, barrio Guayacanes.&lt;\\\/p&gt;&quot;,&quot;_id&quot;:&quot;f608245&quot;,&quot;content_type&quot;:&quot;toggle-content&quot;,&quot;saved_section&quot;:null,&quot;item_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;toggle_custom_id&quot;:&quot;&quot;},{&quot;toggle_title&quot;:&quot;\\u00bfCU\\u00c1L ES EL HORARIO DE ATENCI\\u00d3N?&quot;,&quot;toggle_content&quot;:&quot;&lt;p&gt;Nuestro equipo administrativo estar\\u00e1 disponible para atender sus necesidades en nuestra sede en los siguientes horarios:&lt;\\\/p&gt;&lt;ul&gt;&lt;li&gt;Lunes a jueves: 7:30 am a 12:30 pm y de 1:30 pm a 5:00 pm.&lt;\\\/li&gt;&lt;li&gt;Viernes: 7:30 am a 12:30 pm y de 1:30 pm a 4:30.&lt;\\\/li&gt;&lt;\\\/ul&gt;&quot;,&quot;_id&quot;:&quot;de9144e&quot;,&quot;content_type&quot;:&quot;toggle-content&quot;,&quot;saved_section&quot;:null,&quot;item_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;toggle_custom_id&quot;:&quot;&quot;},{&quot;_id&quot;:&quot;9b6247d&quot;,&quot;toggle_title&quot;:&quot;\\u00bfCU\\u00c1NDO Y D\\u00d3NDE PUEDO RECLAMAR HISTORIA CL\\u00cdNICA, F\\u00d3RMULA M\\u00c9DICA E INCAPACIDAD?&quot;,&quot;toggle_content&quot;:&quot;&lt;p data-start=\\&quot;281\\&quot; data-end=\\&quot;298\\&quot;&gt;En cumplimiento de la &lt;strong data-start=\\&quot;322\\&quot; data-end=\\&quot;342\\&quot;&gt;Ley 1581 de 2012&lt;\\\/strong&gt;\\u00a0sobre protecci\\u00f3n de datos personales, el\\u00a0&lt;strong data-start=\\&quot;384\\&quot; data-end=\\&quot;408\\&quot;&gt;Decreto 1377 de 2013&lt;\\\/strong&gt;, y la\\u00a0&lt;strong data-start=\\&quot;415\\&quot; data-end=\\&quot;466\\&quot;&gt;Resoluci\\u00f3n 1995 de 1999 del Ministerio de Salud&lt;\\\/strong&gt;, nos permitimos informar que toda solicitud de\\u00a0&lt;strong data-start=\\&quot;514\\&quot; data-end=\\&quot;543\\&quot;&gt;copia de historia cl\\u00ednica, f\\u00f3rmula m\\u00e9dica e incapacidad&lt;\\\/strong&gt;\\u00a0debe gestionarse exclusivamente a trav\\u00e9s de nuestro sitio web institucional.&lt;\\\/p&gt;&lt;p data-start=\\&quot;624\\&quot; data-end=\\&quot;797\\&quot;&gt;Para ello, por favor ingresar al siguiente enlace: &lt;a class=\\&quot;decorated-link\\&quot; href=\\&quot;https:\\\/\\\/vivessalud.com\\\/web\\\/index.php\\\/historia-clinica\\\/\\&quot; target=\\&quot;_new\\&quot; rel=\\&quot;noopener\\&quot; data-start=\\&quot;683\\&quot; data-end=\\&quot;795\\&quot;&gt;https:\\\/\\\/vivessalud.com\\\/web\\\/index.php\\\/historia-clinica\\\/&lt;\\\/a&gt;&lt;\\\/p&gt;&lt;p data-start=\\&quot;799\\&quot; data-end=\\&quot;884\\&quot;&gt;All\\u00ed deber\\u00e1 seleccionar el tipo de copia que solicita, de acuerdo con su condici\\u00f3n:&lt;\\\/p&gt;&lt;ol data-start=\\&quot;886\\&quot; data-end=\\&quot;988\\&quot;&gt;&lt;li data-start=\\&quot;886\\&quot; data-end=\\&quot;909\\&quot;&gt;&lt;p data-start=\\&quot;889\\&quot; data-end=\\&quot;909\\&quot;&gt;El mismo paciente.&lt;\\\/p&gt;&lt;\\\/li&gt;&lt;li data-start=\\&quot;910\\&quot; data-end=\\&quot;938\\&quot;&gt;&lt;p data-start=\\&quot;913\\&quot; data-end=\\&quot;938\\&quot;&gt;Paciente menor de edad.&lt;\\\/p&gt;&lt;\\\/li&gt;&lt;li data-start=\\&quot;939\\&quot; data-end=\\&quot;963\\&quot;&gt;&lt;p data-start=\\&quot;942\\&quot; data-end=\\&quot;963\\&quot;&gt;Tercero autorizado.&lt;\\\/p&gt;&lt;\\\/li&gt;&lt;li data-start=\\&quot;964\\&quot; data-end=\\&quot;988\\&quot;&gt;&lt;p data-start=\\&quot;967\\&quot; data-end=\\&quot;988\\&quot;&gt;Paciente fallecido.&lt;\\\/p&gt;&lt;\\\/li&gt;&lt;\\\/ol&gt;&lt;p data-start=\\&quot;990\\&quot; data-end=\\&quot;1253\\&quot;&gt;Posteriormente, deber\\u00e1\\u00a0&lt;strong data-start=\\&quot;1013\\&quot; data-end=\\&quot;1058\\&quot;&gt;diligenciar el formulario correspondiente&lt;\\\/strong&gt;\\u00a0y enviarlo al \\u00e1rea de\\u00a0&lt;strong data-start=\\&quot;1081\\&quot; data-end=\\&quot;1136\\&quot;&gt;SIAU (Sistema de Informaci\\u00f3n y Atenci\\u00f3n al Usuario)&lt;\\\/strong&gt;, que ser\\u00e1 la encargada de dar tr\\u00e1mite y respuesta dentro de los\\u00a0&lt;strong data-start=\\&quot;1201\\&quot; data-end=\\&quot;1250\\&quot;&gt;tiempos establecidos por la normativa vigente&lt;\\\/strong&gt;.&lt;\\\/p&gt;&quot;,&quot;content_type&quot;:&quot;toggle-content&quot;,&quot;saved_section&quot;:null,&quot;item_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;toggle_custom_id&quot;:&quot;&quot;},{&quot;_id&quot;:&quot;f134c7c&quot;,&quot;toggle_title&quot;:&quot;\\u00bfQU\\u00c9 PROFESIONALES DE LA SALUD BRINDAN ATENCI\\u00d3N EN EL HOGAR?&quot;,&quot;toggle_content&quot;:&quot;&lt;p&gt;Contamos con una planta de profesionales de la m\\u00e1s alta calidad humana en donde se incluyen m\\u00e9dicos especialistas, m\\u00e9dicos generales, enfermeras jefes, fisioterapeutas, psic\\u00f3logos generales y oncol\\u00f3gicos, terapeutas respiratorios, nutricionistas, auxiliares de enfermer\\u00eda, terapeutas ocupacionales, fonoaudi\\u00f3logas, trabajadores sociales, entre otros.&lt;\\\/p&gt;&lt;p&gt;Junto a ellos contamos con un destacado grupo de profesionales en salud y afines administrativos que est\\u00e1n en constante formaci\\u00f3n y en total disposici\\u00f3n para asegurar la m\\u00e1s \\u00f3ptima atenci\\u00f3n del paciente y su familia en el hogar.&lt;\\\/p&gt;&quot;,&quot;content_type&quot;:&quot;toggle-content&quot;,&quot;saved_section&quot;:null,&quot;item_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;toggle_custom_id&quot;:&quot;&quot;},{&quot;_id&quot;:&quot;66c51f5&quot;,&quot;toggle_title&quot;:&quot;\\u00bfD\\u00d3NDE PUEDO REGISTRAR UNA QUEJA O FELICITACI\\u00d3N?&quot;,&quot;toggle_content&quot;:&quot;&lt;p&gt;Vivessalud Eje Cafetero S.A.S considera de gran importancia conocer sus peticiones, quejas, reclamos sugerencias y felicitaciones, por tal motivo, si usted desea manifestarse por favor comun\\u00edquese al n\\u00famero telef\\u00f3nico 315 245 2139 y al correo electr\\u00f3nico siau@vivessalud.com.&lt;\\\/p&gt;&lt;p&gt;Tambi\\u00e9n puede ingresar al siguiente link y hacerlo de forma virtual &lt;a href=\\&quot;https:\\\/\\\/vivessalud.com\\\/web\\\/index.php\\\/pqrsf\\\/\\&quot;&gt;https:\\\/\\\/vivessalud.com\\\/sitio\\\/pqrsf\\\/&lt;\\\/a&gt;&lt;\\\/p&gt;&lt;p&gt;&lt;strong&gt;SIAU.&lt;\\\/strong&gt; Sistema de Informaci\\u00f3n y Atenci\\u00f3n al Usuario.&lt;\\\/p&gt;&quot;,&quot;content_type&quot;:&quot;toggle-content&quot;,&quot;saved_section&quot;:null,&quot;item_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;toggle_custom_id&quot;:&quot;&quot;},{&quot;_id&quot;:&quot;ad3d5e1&quot;,&quot;toggle_title&quot;:&quot;\\u00bfQU\\u00c9 SERVICIOS PARTICULARES OFRECE LA VIVESSALUD EJE CAFETERO S.A.S?&quot;,&quot;toggle_content&quot;:&quot;&lt;p&gt;En Vivessalud ofrecemos atenci\\u00f3n m\\u00e9dica domiciliaria integral, con calidad humana y profesionalismo. Estos son nuestros servicios disponibles:&lt;\\\/p&gt;&lt;ul&gt;&lt;li&gt;Atenci\\u00f3n por Medicina General&lt;\\\/li&gt;&lt;li&gt;Medicina Especializada: Cuidados Paliativos, Pediatr\\u00eda, Medicina Interna y Geriatr\\u00eda.&lt;\\\/li&gt;&lt;li&gt;Hospitalizaci\\u00f3n integral.&lt;\\\/li&gt;&lt;li&gt;Aplicaci\\u00f3n de medicamentos.&lt;\\\/li&gt;&lt;li&gt;Procedimientos de enfermer\\u00eda: Cambio de sonda, afinamiento.&lt;\\\/li&gt;&lt;li&gt;Curaciones avanzadas de heridas.&lt;\\\/li&gt;&lt;li&gt;Toma de muestras de laboratorio.&lt;\\\/li&gt;&lt;li&gt;Rehabilitaci\\u00f3n f\\u00edsica y neurol\\u00f3gica.&lt;\\\/li&gt;&lt;li&gt;Terapia psicol\\u00f3gica.&lt;br \\\/&gt;Atenci\\u00f3n nutricional.&lt;\\\/li&gt;&lt;li&gt;Cuidadores en el hogar (por horas o permanentes).&lt;\\\/li&gt;&lt;li&gt;Expedici\\u00f3n de certificado de defunci\\u00f3n.&lt;\\\/li&gt;&lt;li&gt;Traslado asistencial b\\u00e1sico (TAB).&lt;\\\/li&gt;&lt;\\\/ul&gt;&quot;,&quot;content_type&quot;:&quot;toggle-content&quot;,&quot;saved_section&quot;:null,&quot;item_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;toggle_custom_id&quot;:&quot;&quot;}],&quot;type&quot;:&quot;toggles&quot;}\" data-widget_type=\"cmsmasters-toggles.default\">\n\t\t\t\t\t<div class=\"elementor-widget-cmsmasters-toggles__list\"><div class=\"elementor-widget-cmsmasters-toggles__item\"><h6 id=\"elementor-tab-title-2211\" class=\"elementor-widget-cmsmasters-toggles__title\" data-tab=\"1\" role=\"button\" tabindex=\"0\"><a class=\"elementor-widget-cmsmasters-toggles__title-link cmsmasters_enable_trigger_icon\" href=\"#\" tabindex=\"-1\"><span class=\"elementor-widget-cmsmasters-toggles__title-text\">\u00bfD\u00d3NDE EST\u00c1N UBICADOS?<\/span><\/a><span class=\"elementor-widget-cmsmasters-toggles__trigger\"><span class=\"elementor-widget-cmsmasters-toggles__trigger-closed\"><svg aria-hidden=\"true\" aria-label=\"Closed\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"elementor-widget-cmsmasters-toggles__trigger-opened\"><svg aria-hidden=\"true\" aria-label=\"Opened\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/span><\/h6><div id=\"elementor-widget-cmsmasters-toggles__content-2211\" class=\"elementor-widget-cmsmasters-toggles__content elementor-clearfix\" data-tab=\"1\"><p>Estamos ubicados en la ciudad de Manizales, en la carrera 23 B # 59 &#8211; 64, barrio Guayacanes.<\/p><\/div><\/div><div class=\"elementor-widget-cmsmasters-toggles__item\"><h6 id=\"elementor-tab-title-2212\" class=\"elementor-widget-cmsmasters-toggles__title\" data-tab=\"2\" role=\"button\" tabindex=\"0\"><a class=\"elementor-widget-cmsmasters-toggles__title-link cmsmasters_enable_trigger_icon\" href=\"#\" tabindex=\"-1\"><span class=\"elementor-widget-cmsmasters-toggles__title-text\">\u00bfCU\u00c1L ES EL HORARIO DE ATENCI\u00d3N?<\/span><\/a><span class=\"elementor-widget-cmsmasters-toggles__trigger\"><span class=\"elementor-widget-cmsmasters-toggles__trigger-closed\"><svg aria-hidden=\"true\" aria-label=\"Closed\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"elementor-widget-cmsmasters-toggles__trigger-opened\"><svg aria-hidden=\"true\" aria-label=\"Opened\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/span><\/h6><div id=\"elementor-widget-cmsmasters-toggles__content-2212\" class=\"elementor-widget-cmsmasters-toggles__content elementor-clearfix\" data-tab=\"2\"><p>Nuestro equipo administrativo estar\u00e1 disponible para atender sus necesidades en nuestra sede en los siguientes horarios:<\/p><ul><li>Lunes a jueves: 7:30 am a 12:30 pm y de 1:30 pm a 5:00 pm.<\/li><li>Viernes: 7:30 am a 12:30 pm y de 1:30 pm a 4:30.<\/li><\/ul><\/div><\/div><div class=\"elementor-widget-cmsmasters-toggles__item\"><h6 id=\"elementor-tab-title-2213\" class=\"elementor-widget-cmsmasters-toggles__title\" data-tab=\"3\" role=\"button\" tabindex=\"0\"><a class=\"elementor-widget-cmsmasters-toggles__title-link cmsmasters_enable_trigger_icon\" href=\"#\" tabindex=\"-1\"><span class=\"elementor-widget-cmsmasters-toggles__title-text\">\u00bfCU\u00c1NDO Y D\u00d3NDE PUEDO RECLAMAR HISTORIA CL\u00cdNICA, F\u00d3RMULA M\u00c9DICA E INCAPACIDAD?<\/span><\/a><span class=\"elementor-widget-cmsmasters-toggles__trigger\"><span class=\"elementor-widget-cmsmasters-toggles__trigger-closed\"><svg aria-hidden=\"true\" aria-label=\"Closed\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"elementor-widget-cmsmasters-toggles__trigger-opened\"><svg aria-hidden=\"true\" aria-label=\"Opened\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/span><\/h6><div id=\"elementor-widget-cmsmasters-toggles__content-2213\" class=\"elementor-widget-cmsmasters-toggles__content elementor-clearfix\" data-tab=\"3\"><p data-start=\"281\" data-end=\"298\">En cumplimiento de la <strong data-start=\"322\" data-end=\"342\">Ley 1581 de 2012<\/strong>\u00a0sobre protecci\u00f3n de datos personales, el\u00a0<strong data-start=\"384\" data-end=\"408\">Decreto 1377 de 2013<\/strong>, y la\u00a0<strong data-start=\"415\" data-end=\"466\">Resoluci\u00f3n 1995 de 1999 del Ministerio de Salud<\/strong>, nos permitimos informar que toda solicitud de\u00a0<strong data-start=\"514\" data-end=\"543\">copia de historia cl\u00ednica, f\u00f3rmula m\u00e9dica e incapacidad<\/strong>\u00a0debe gestionarse exclusivamente a trav\u00e9s de nuestro sitio web institucional.<\/p><p data-start=\"624\" data-end=\"797\">Para ello, por favor ingresar al siguiente enlace: <a class=\"decorated-link\" href=\"https:\/\/vivessalud.com\/web\/index.php\/historia-clinica\/\" target=\"_new\" rel=\"noopener\" data-start=\"683\" data-end=\"795\">https:\/\/vivessalud.com\/web\/index.php\/historia-clinica\/<\/a><\/p><p data-start=\"799\" data-end=\"884\">All\u00ed deber\u00e1 seleccionar el tipo de copia que solicita, de acuerdo con su condici\u00f3n:<\/p><ol data-start=\"886\" data-end=\"988\"><li data-start=\"886\" data-end=\"909\"><p data-start=\"889\" data-end=\"909\">El mismo paciente.<\/p><\/li><li data-start=\"910\" data-end=\"938\"><p data-start=\"913\" data-end=\"938\">Paciente menor de edad.<\/p><\/li><li data-start=\"939\" data-end=\"963\"><p data-start=\"942\" data-end=\"963\">Tercero autorizado.<\/p><\/li><li data-start=\"964\" data-end=\"988\"><p data-start=\"967\" data-end=\"988\">Paciente fallecido.<\/p><\/li><\/ol><p data-start=\"990\" data-end=\"1253\">Posteriormente, deber\u00e1\u00a0<strong data-start=\"1013\" data-end=\"1058\">diligenciar el formulario correspondiente<\/strong>\u00a0y enviarlo al \u00e1rea de\u00a0<strong data-start=\"1081\" data-end=\"1136\">SIAU (Sistema de Informaci\u00f3n y Atenci\u00f3n al Usuario)<\/strong>, que ser\u00e1 la encargada de dar tr\u00e1mite y respuesta dentro de los\u00a0<strong data-start=\"1201\" data-end=\"1250\">tiempos establecidos por la normativa vigente<\/strong>.<\/p><\/div><\/div><div class=\"elementor-widget-cmsmasters-toggles__item\"><h6 id=\"elementor-tab-title-2214\" class=\"elementor-widget-cmsmasters-toggles__title\" data-tab=\"4\" role=\"button\" tabindex=\"0\"><a class=\"elementor-widget-cmsmasters-toggles__title-link cmsmasters_enable_trigger_icon\" href=\"#\" tabindex=\"-1\"><span class=\"elementor-widget-cmsmasters-toggles__title-text\">\u00bfQU\u00c9 PROFESIONALES DE LA SALUD BRINDAN ATENCI\u00d3N EN EL HOGAR?<\/span><\/a><span class=\"elementor-widget-cmsmasters-toggles__trigger\"><span class=\"elementor-widget-cmsmasters-toggles__trigger-closed\"><svg aria-hidden=\"true\" aria-label=\"Closed\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"elementor-widget-cmsmasters-toggles__trigger-opened\"><svg aria-hidden=\"true\" aria-label=\"Opened\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/span><\/h6><div id=\"elementor-widget-cmsmasters-toggles__content-2214\" class=\"elementor-widget-cmsmasters-toggles__content elementor-clearfix\" data-tab=\"4\"><p>Contamos con una planta de profesionales de la m\u00e1s alta calidad humana en donde se incluyen m\u00e9dicos especialistas, m\u00e9dicos generales, enfermeras jefes, fisioterapeutas, psic\u00f3logos generales y oncol\u00f3gicos, terapeutas respiratorios, nutricionistas, auxiliares de enfermer\u00eda, terapeutas ocupacionales, fonoaudi\u00f3logas, trabajadores sociales, entre otros.<\/p><p>Junto a ellos contamos con un destacado grupo de profesionales en salud y afines administrativos que est\u00e1n en constante formaci\u00f3n y en total disposici\u00f3n para asegurar la m\u00e1s \u00f3ptima atenci\u00f3n del paciente y su familia en el hogar.<\/p><\/div><\/div><div class=\"elementor-widget-cmsmasters-toggles__item\"><h6 id=\"elementor-tab-title-2215\" class=\"elementor-widget-cmsmasters-toggles__title\" data-tab=\"5\" role=\"button\" tabindex=\"0\"><a class=\"elementor-widget-cmsmasters-toggles__title-link cmsmasters_enable_trigger_icon\" href=\"#\" tabindex=\"-1\"><span class=\"elementor-widget-cmsmasters-toggles__title-text\">\u00bfD\u00d3NDE PUEDO REGISTRAR UNA QUEJA O FELICITACI\u00d3N?<\/span><\/a><span class=\"elementor-widget-cmsmasters-toggles__trigger\"><span class=\"elementor-widget-cmsmasters-toggles__trigger-closed\"><svg aria-hidden=\"true\" aria-label=\"Closed\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"elementor-widget-cmsmasters-toggles__trigger-opened\"><svg aria-hidden=\"true\" aria-label=\"Opened\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/span><\/h6><div id=\"elementor-widget-cmsmasters-toggles__content-2215\" class=\"elementor-widget-cmsmasters-toggles__content elementor-clearfix\" data-tab=\"5\"><p>Vivessalud Eje Cafetero S.A.S considera de gran importancia conocer sus peticiones, quejas, reclamos sugerencias y felicitaciones, por tal motivo, si usted desea manifestarse por favor comun\u00edquese al n\u00famero telef\u00f3nico 315 245 2139 y al correo electr\u00f3nico siau@vivessalud.com.<\/p><p>Tambi\u00e9n puede ingresar al siguiente link y hacerlo de forma virtual <a href=\"https:\/\/vivessalud.com\/web\/index.php\/pqrsf\/\">https:\/\/vivessalud.com\/sitio\/pqrsf\/<\/a><\/p><p><strong>SIAU.<\/strong> Sistema de Informaci\u00f3n y Atenci\u00f3n al Usuario.<\/p><\/div><\/div><div class=\"elementor-widget-cmsmasters-toggles__item\"><h6 id=\"elementor-tab-title-2216\" class=\"elementor-widget-cmsmasters-toggles__title\" data-tab=\"6\" role=\"button\" tabindex=\"0\"><a class=\"elementor-widget-cmsmasters-toggles__title-link cmsmasters_enable_trigger_icon\" href=\"#\" tabindex=\"-1\"><span class=\"elementor-widget-cmsmasters-toggles__title-text\">\u00bfQU\u00c9 SERVICIOS PARTICULARES OFRECE LA VIVESSALUD EJE CAFETERO S.A.S?<\/span><\/a><span class=\"elementor-widget-cmsmasters-toggles__trigger\"><span class=\"elementor-widget-cmsmasters-toggles__trigger-closed\"><svg aria-hidden=\"true\" aria-label=\"Closed\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"elementor-widget-cmsmasters-toggles__trigger-opened\"><svg aria-hidden=\"true\" aria-label=\"Opened\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/span><\/h6><div id=\"elementor-widget-cmsmasters-toggles__content-2216\" class=\"elementor-widget-cmsmasters-toggles__content elementor-clearfix\" data-tab=\"6\"><p>En Vivessalud ofrecemos atenci\u00f3n m\u00e9dica domiciliaria integral, con calidad humana y profesionalismo. Estos son nuestros servicios disponibles:<\/p><ul><li>Atenci\u00f3n por Medicina General<\/li><li>Medicina Especializada: Cuidados Paliativos, Pediatr\u00eda, Medicina Interna y Geriatr\u00eda.<\/li><li>Hospitalizaci\u00f3n integral.<\/li><li>Aplicaci\u00f3n de medicamentos.<\/li><li>Procedimientos de enfermer\u00eda: Cambio de sonda, afinamiento.<\/li><li>Curaciones avanzadas de heridas.<\/li><li>Toma de muestras de laboratorio.<\/li><li>Rehabilitaci\u00f3n f\u00edsica y neurol\u00f3gica.<\/li><li>Terapia psicol\u00f3gica.<br \/>Atenci\u00f3n nutricional.<\/li><li>Cuidadores en el hogar (por horas o permanentes).<\/li><li>Expedici\u00f3n de certificado de defunci\u00f3n.<\/li><li>Traslado asistencial b\u00e1sico (TAB).<\/li><\/ul><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d997e63 cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-spacer\" data-id=\"d997e63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b9f8542 e-flex e-con-boxed cmsmasters-block-default e-con e-parent\" data-id=\"b9f8542\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-01d6b84 cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-spacer\" data-id=\"01d6b84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e693df e-flex e-con-boxed cmsmasters-block-default e-con e-parent\" data-id=\"4e693df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bd7db3b e-con-full e-flex cmsmasters-block-default e-con e-child\" data-id=\"bd7db3b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a56a8c6 cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-image\" data-id=\"a56a8c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/vivessalud.com\/web\/wp-content\/uploads\/2025\/12\/PPSS-WEB-OK-scaled.png\" title=\"PPSS WEB OK\" alt=\"PPSS WEB OK\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68395ee e-con-full e-flex cmsmasters-block-default e-con e-child\" data-id=\"68395ee\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7cbf6ad elementor-widget__width-inherit cmsmasters-line-clamp-no cmsmasters-color-variation-default cmsmasters-pointer-none cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-cmsmasters-title cmsmasters-widget-title\" data-id=\"7cbf6ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"cmsmasters-title.default\">\n\t\t\t\t\t<h2 class=\"cmsmasters-widget-title__heading \">\"TU VOZ DECIDE\"<br>El Podcast<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af3262d elementor-widget-divider--view-line cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-divider\" data-id=\"af3262d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9be5c20 e-con-full e-flex cmsmasters-block-default e-con e-child\" data-id=\"9be5c20\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b3be52 cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-audio\" data-id=\"7b3be52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"audio.default\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-soundcloud-wrapper\">\n\t\t\t\t<iframe width=\"100%\" height=\"152\" frameborder=\"0\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture\" loading=\"lazy\" src=\"https:\/\/open.spotify.com\/embed\/episode\/38syT68EtV7P91JSFxBkOl?si=e2352e6e12c64620&amp;utm_source=oembed&amp;auto_play=false&amp;buying=true&amp;liking=true&amp;download=true&amp;sharing=true&amp;show_comments=true&amp;show_playcount=true&amp;show_user=true&amp;show_artwork=false&amp;color\"><\/iframe>\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc3c9ba cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-audio\" data-id=\"dc3c9ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"audio.default\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-soundcloud-wrapper\">\n\t\t\t\t<iframe width=\"100%\" height=\"152\" frameborder=\"0\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture\" loading=\"lazy\" src=\"https:\/\/open.spotify.com\/embed\/episode\/56JInhgoKYNt0pDGD55v4X?si=vANNUr3aSOiyHNVnbLWlNw&amp;utm_source=oembed&amp;auto_play=false&amp;buying=true&amp;liking=true&amp;download=true&amp;sharing=true&amp;show_comments=true&amp;show_playcount=true&amp;show_user=true&amp;show_artwork=false&amp;color\"><\/iframe>\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9118966 cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-audio\" data-id=\"9118966\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"audio.default\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-soundcloud-wrapper\">\n\t\t\t\t<iframe width=\"100%\" height=\"152\" frameborder=\"0\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture\" loading=\"lazy\" src=\"https:\/\/open.spotify.com\/embed\/episode\/7G5EJPrlGigstTgbtWykpO?si=airmSW_BQ7-DEHQvqJNGjg&amp;utm_source=oembed&amp;auto_play=false&amp;buying=true&amp;liking=true&amp;download=true&amp;sharing=true&amp;show_comments=true&amp;show_playcount=true&amp;show_user=true&amp;show_artwork=false&amp;color\"><\/iframe>\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home\/No breadcrumbs PREGUNTAS FRECUENTES Sistema de Informaci\u00f3n y Atenci\u00f3n al Usuario \u00bfD\u00d3NDE EST\u00c1N UBICADOS? Estamos ubicados en la ciudad de Manizales, en la carrera 23 B # 59 &#8211; 64, barrio Guayacanes. \u00bfCU\u00c1L ES EL HORARIO DE ATENCI\u00d3N? Nuestro equipo administrativo estar\u00e1 disponible para atender sus necesidades en nuestra sede en los siguientes horarios: Lunes&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4166","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/vivessalud.com\/web\/index.php\/wp-json\/wp\/v2\/pages\/4166","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vivessalud.com\/web\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vivessalud.com\/web\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vivessalud.com\/web\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vivessalud.com\/web\/index.php\/wp-json\/wp\/v2\/comments?post=4166"}],"version-history":[{"count":116,"href":"https:\/\/vivessalud.com\/web\/index.php\/wp-json\/wp\/v2\/pages\/4166\/revisions"}],"predecessor-version":[{"id":4805,"href":"https:\/\/vivessalud.com\/web\/index.php\/wp-json\/wp\/v2\/pages\/4166\/revisions\/4805"}],"wp:attachment":[{"href":"https:\/\/vivessalud.com\/web\/index.php\/wp-json\/wp\/v2\/media?parent=4166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}